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Terms and Conditions

Thank you for booking via Seatruck.freight2ferry.co.uk. The Website is operated by Freight Link Solutions Limited. We are a company registered in England and Wales under company registration number 04838153 and have our registered office situated at Quarry Bank, Chorley Road, Walton le Dale, Preston, PR5 4JN.

References in this document to “we”, “us” and “our” shall mean Freight Link Solutions Limited.

The Terms of Website Use and the Privacy Policy together with any documents referred to within form the terms and conditions of use of the Website, whether as a guest or a registered user. Please read these terms and conditions carefully before you start to use the Website. By accessing or using our Website, you are accepting the terms and conditions of use. The terms and conditions of use may change from time to time but by browsing the Website you are agreeing to the terms and conditions of use at the time. If you do not agree to these terms of use, please refrain from using our Website.

By accessing this Website you are agreeing that English law will be applicable to any disputes which may arise.

The Website is for your use only and shall only be used in connection with ferry booking or information relating to ferry bookings and any other services which we may supply via the Website. You shall not copy, use, alter or tamper with any content of the Website except for printing off pages for your own personal reference.

Any communication or material which you transmit to us via facsimile, telephone or via the Website, or otherwise via the Internet will be treated as non-confidential unless such communication or material includes personal information, which we will use in accordance with our Privacy Policy. Any communications and other material which you send to us shall remain our property and by sending the same to us you agree that we may use the same for any purpose whatsoever, without any compensation being payable by us to you.


Freight Link Solutions Limited are acting as an agent for Seatruck Ferries Limited. 

All business is transacted in line with Seatruck Ferries Limited’s Conditions of Carriage

By making a booking you agree that all vehicles booked are as specified. Misdeclaration of vehicle or passenger information may result in additional charges being raised, and may result in vehicles not being permitted to travel upon arrival at port. 

We have no operational control over ferry crossings and cancellations and schedule changes may occur at short notice. We will endeavour to advise you of any changes with as much notice as possible.

Payments processed via our website will appear on your statement as “Freightlink Solutions”.


With effect from 1st January 2017 passengers are entitled to make 1 free amendment to your booking, provided this is made at least 24 hours before departure. Any subsequent amendments will be charged at £15/€20. Amendments made less than 24 hours before departure are classed as late cancellations. However, any bookings which are amended from an original booking will be subject to the charge applicable to the new crossing. If this price is higher we will be due to be paid the difference. If this price is lower you have the right to obtain a credit.

Any bookings cancelled more than 2 weeks before sailing will be entitled to a full refund, minus £15/€20 administration fee per vehicle, per crossing.

Any bookings cancelled less than 2 weeks before sailing will be entitled to a 50% refund.

Any vehicle booked to travel which is not cancelled and does not turn up to travel shall not be eligible for a refund. In the case of vehicles which do not arrive in time for a crossing and then wish to book a new ticket the full value of the new ticket will be due to be paid.

We are unable to hold any money on account for use for a future booking.


Access to our Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Website without notice (see below). We will not be liable if for any reason our Website is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our Website, or our entire Website, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms, and that they comply with them.


Any material on the Website, including but not limited to images, text, advertising and/or promotional indents and/or audio and other intellectual property rights existing in the Website, are owned or licensed by us.

You may print off one copy, and may download extracts, of any page(s) from our Website for your personal reference, provided that you keep all copyright and other proprietary notices intact. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.


Commentary and other materials posted on our Website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Website, or by anyone who may be informed of any of its contents.

We work diligently to ensure all information is accurate and complete, but we cannot be liable for any loss or damage which may arise directly or indirectly from the use of the Website or any information contained on the Website. The material displayed on our Website is provided without any guarantees, conditions or warranties as to its accuracy. All warranties whether expressed or implied, as to the accuracy or completeness of the information contained on the Website or in respect of materials or products are hereby excluded to the fullest extent permitted by law.

We aim to update our Website regularly, and may change the content at any time. If the need arises, we may suspend access to our Website, or close it indefinitely. Any of the material on our Website may be out of date at any given time and we are under no obligation to update such material.


You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of- service attack or a distributed denial-of service attack.


There may be links on the Website that lead to third parties websites. We cannot accept any responsibility for the contents of these websites as they are out of our control nor do we endorse the contents of such third party websites. Any dealings or information contained on such third party websites are subject to their terms and conditions of use and not the terms of use for the Website.


If you have any concerns about material which appears on our Website, please contact [email protected].


We are committed to protecting your privacy. This policy and the Website Terms of Use together with any other documents referred to within sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please note the information collected from you, how we use your data and how your data is stored sections also apply to personal data provided to us via other means including but not limited to facsimile or telephone. Please read the following carefully together with the Website Terms of Use to understand our practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (“the Act”), the data controller is Freight Link Solutions Limited of Quarry Bank, Chorley Road, Walton le Dale, Preston, PR5 4JN.


At Freight Link Solutions Limited the security of the Website is very important to us and we have implemented a bank approved encryption system to protect your “on-line” transactions with us. Credit/ debit card payments will automatically be encrypted using Secure Sockets Layer (SSL). SSL is an industry standard protocol for encryption over the internet. This technology prevents your personal information from unauthorized access and malicious attack. Any credit/debit card numbers are securely processed within our “on-line payment partners” system. For noting, we use one payment partners namely: “Paypal”. For more information, please visit www.paypal.com.

Furthermore, as required by the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you. We absolutely retain the right to refuse any booking made via our Website.


We may collect and process the following data about you:

  • Information that you provide by filling in forms on the Website. This includes information provided at the time of registering to use to the Website, subscribing to our service, posting material or requesting further services.
  • If you contact us via the Website, we may keep a record of that correspondence.
  • We may also ask you to report a problem with the Website.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our Website and of the fulfilment of your orders.
  • Details of your visits to our Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
  • Details of your vehicles, including but not limited to: length, vehicle registration number, vehicle model, date/time of travel, route travelled, additional services purchased.
  • Personal details of you, including but not limited to, email address, VAT registration numbers, mobile numbers, vehicle registered owner details, your driver details.


We use information held about you in the following ways:

  • To ensure that content from our Website is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

In order to process your booking, we will need to collect certain personal details from you. These details may include your name and address, date of birth, passport number, email address, vehicle details, credit/debit card details, VAT registration number, mobile telephone number, vehicle registered keeper details, date of travel, time of travel, and route of travel, together with any additional services you purchased.

We need to pass on these details to the third parties who need to know them to process your booking. Such third parties maybe outside of the European Union.

Occasionally we hire other companies to provide services on our behalf, for example emailing or mailing information to our customers. We only provide those companies with the personal details relating to our clients which they require in order to carry out such mailings.

We would also like to store and use your personal details for future marketing purposes (for example, to send you a brochure or details of a promotion (including by email)). We will retain all details you give us in connection with your booking but we will use only names and contact details for marketing purposes.

Occasionally, we may sell or pass our customers’ names and contact details to other organisations who offer goods or services which we feel may interest you.

We will ensure that anyone to whom we pass your details for these reasons agrees to treat them with the same level of protection we are obliged to provide.

We may need to disclose our customer database, including any personal data relating to you contained therein, to a third party who acquires or attempts to acquire all or substantially all of the assets or stocks in our company or our website service whether by merger, acquisition, reorganisation or otherwise.

Unless you agree otherwise and except where expressly permitted by the Data Protection Act, we will only deal with the personal details you give us as set out above. If you do not want us to do any or all of these things, please let us know. We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing.

You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances we are entitled to refuse your request.

If you believe that any of your personal details which we are processing are inaccurate or incorrect please contact us immediately at the address below.

Freight Link Solutions Limited
Quarry Bank
Chorley Road
Walton le Dale


We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

We may also use cookies to enable you to keep browsing efficiently. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our Website and to deliver a better and more personalised service. They enable us:

  • to estimate our audience size and usage pattern.
  • to store information about your preferences, and so allow us to customise our Website according to your individual interests.
  • to allow us to enhance your experience of the Website.
  • to recognise you when you return to our Website.

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the lifetime of the cookie, and a value, usually a randomly generated unique number. Please visit www.allaboutcookies.org/cookies to find out more about cookies.

Advertisers on this Website may also use cookies, over which we have no control.

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our Website if cookies are disabled. Please visit www.allaboutcookies.org/manage-cookies/ to discover how to disable/enable cookies.


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the marketing communications we may send to you. You can also exercise the right at any time by contacting us at [email protected] or writing to us at our registered office address.


The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. Please write to us at our registered office address.


We may make changes to this Privacy Policy from time to time and any changes will be posted on this page.